Limited Warranty
Products purchased directly from Laine Modular are warranted to be free of manufacturing defects for a period of two (2) years following the product’s purchase date. This warranty does not cover any damage caused by misuse of the product, or any unauthorized modification of the product’s hardware.
Laine Modular reserves the right to determine what qualifies as misuse at its discretion. Examples of misuse include, but are not limited to:
Damage to the product caused by excessive physical force
Exposure to extreme heat or moisture
Improperly connecting the product to a power supply or other misuse of the product
Issues related to third-party products
The customer must provide proof of purchase for the warranty to be honoured. The product warranty may be transferred from one owner to another within the warranty period.
Repairs
To return a product for repair or replacement, please e-mail jack@laine.uk and we will issue a Return Merchandise Authorization (RMA) with our workshop address. Be sure to securely package your product, and clearly mark the RMA number on or inside the box before shipping your product. Failure to adequately protect and package a product during shipping will void any remaining warranty.
Products not under warranty may be repaired at our hourly service rates of £35 GPB per hour. Laine Modular reserves the right to refuse to repair any product not covered by warranty at its discretion.
The owner is responsible for any shipping fees necessary to send the product to back Laine Modular. Laine Modular will be responsible for any shipping fees required to return the product to the owner or retailer.